Castle Comedy Covid-19 Policy
We thank you for putting your trust in us to put on brilliant comedy. To ensure the shows are safe & enjoyable, we are:
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- Continuing to run our Outdoor Comedy Shows as well as Indoor shows
- Providing hand sanitiser stations
- Patrolling our site to monitor visitor activity
- Carrying out enhanced cleaning throughout your visit
- Operating a paperless ticket system
- Carried out a comprehensive risk assessment
We ask you:
- Do not attend or book if you, or a member of your group, has any symptoms of COVID-19 or are feeling unwell.
- We suggest customers take a LFT Covid test prior to attending any events.
- Please arrive at least 30 minutes before show starts
- Washing your hands for 20 seconds after using our facilities and using hand sanitiser when necessary
- Placing any rubbish in the open bins provided
- Please do not bring your own food and drink to the venue
Is there a bar?
Yes. We ask you wear a face covering and maintain social distancing.
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Is there food?
This is dependant on the venue. Please check ticket listings.
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Is there sufficient parking?
There is ample parking onsite or nearby for public to maintain social distancing when arriving.
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Are there toilets?
Yes. These are regularly cleaned by staff.
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They are not socially distanced, but I have to?
Remember everyone's family groups and bubbles are different.
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Do I need to wear a face mask ?
When you arrive and move around the venue we ask you wear a face covering. When you are seated at your table you can remove face coverings.
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Outdoor Show - What if it rains?
If you have booked a VIP Package with Gazebo or Covered Table you do not need to worry. Standard tickets holders will be under the stars so please consider appropriate clothing for a British Summer!
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What if an act cancels?
Line-ups are always subject to change due to circumstances beyond our control. You are purchasing tickets to a comedy show and not to see a particular comedian and as such tickets will not be refunded due to a change in line-up.
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Refunds and Show Cancellations -
- In the event of any proscribed shut down of the venue, including both local or national lockdowns in advance of the show start, a full refund* or a transfer to a future date will be offered.
- In the event of the show being cancelled by the promoter, a full refund* or a transfer to a future date will be offered.
- In the event of the weather being too bad to stage the event (that is specifically a Met Office Amber or Red warning on the day of the event), a full refund* or a transfer to a future date will be offered. Please note Standard Ticket Seating is not covered and the event will continue in any other weather situation.
- In all other situations tickets are non-refundable.
*Excluding Booking Fee